Privacy Policy

Last updated: 31/01/2026

PawJo.com operates this website and all related services, features, content, and tools (collectively, the “Services”) to provide you—our valued customer—with a secure and personalized shopping experience. Our store is powered by Shopify, which helps us manage and deliver these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you access or use PawJo.com, make a purchase, or otherwise interact with us.

By using our Services, you agree to the terms outlined in this Privacy Policy.

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Personal Information We Collect

We may collect or process the following categories of personal information:

• Contact Information: Name, shipping and billing address, email address, phone number
• Payment Details: Credit/debit card information, payment method, transaction details
• Account Info: Login credentials, preferences, account settings
• Order & Usage Data: Products viewed or purchased, wishlists, returns/exchanges
• Device Data: IP address, browser type, device ID, network connection
• Communication Records: Customer support messages and chat transcripts
• Behavioral Information: Browsing patterns, session activity on PawJo.com

How We Collect Information

We collect information in these ways:

• Directly from you: When you browse, create an account, or make a purchase
• Automatically: Through cookies, web beacons, or analytics tools
• From third parties: Including Shopify and service providers that help us process orders and payments

How We Use Your Information

• Process and fulfill your orders
• Manage your account preferences
• Send marketing and promotional content (with your consent)
• Prevent fraud and ensure secure transactions
• Provide customer service and resolve inquiries
• Comply with legal obligations and requests

Sharing of Personal Information

We may share your data with:

• Shopify: To power our online store
• Service providers: Shipping carriers, payment processors, analytics and support tools
• Marketing partners: To deliver personalized ads and recommendations
• Authorities: When legally required to comply with applicable laws or protect our rights
• New ownership: In case of a business sale or merger

Shopify’s Role

Since our store is hosted on Shopify, they may collect and use your information as part of their platform operations. To learn more, see the Shopify Privacy Policy.

Children’s Privacy

PawJo.com is not intended for children under 13, and we do not knowingly collect their data.

Data Retention & Security

We retain data only as long as necessary for the purposes outlined above. While we take security seriously, no system can be guaranteed 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of promotional emails (via unsubscribe links)
• Opt out of targeted ads

You can exercise your rights by contacting us at support@pawjo.com.

Policy Updates

This policy may be updated over time. We'll post changes on this page with the updated effective date.

Contact

If you have questions or requests related to this policy, please contact us at:

Email: support@pawjo.com
Website: pawjo.com