We ship across the United States, including Alaska and Hawaii. We do not currently offer international shipping.

We offer free standard shipping on all U.S. orders—no minimum required!

Orders are processed within 1–2 business days. Standard delivery typically takes 3–6 business days. Holiday periods may take 7–15 days.

You’ll receive a tracking number via email as soon as your order ships. You can follow the link to check delivery status in real-time.

If your order hasn’t shipped yet, we can help modify or cancel it. Please contact us as soon as possible after placing your order.

We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging.

Simply email us at support@pawjo.com with your order number and reason for return. We'll guide you through the next steps.

Yes, we offer exchanges for items of equal value. Reach out to us within 30 days of receiving your product.

Please contact us immediately with photos of the issue and your order number. We’ll make it right!

Yes! You can purchase digital gift cards in various amounts. They are delivered via email with easy instructions for use.

Absolutely. All PawJo products are thoughtfully selected to be safe, durable, and pet-friendly. We test for quality and safety standards.

Only one discount code can be applied per order unless otherwise stated in a promotion.

Yes! Popular items are restocked regularly. You can sign up to be notified via email when they're back in stock.

Email us anytime at support@pawjo.com. Our team typically replies within 24 hours on weekdays. Also, you can contact us via Live Chat through our website.

Yes. Our store is powered by Shopify and uses industry-standard encryption to keep your data and payment details safe.